Woolwich Privacy Policy

1. Information Woolwich Collects

Woolwich collects and processes several types of personal information, including:

2. How Woolwich Uses Your Information

Woolwich uses your personal information for the following purposes:

• Woolwich Services (Contract Performance):
  • Processing and managing Woolwich vehicle rental bookings and agreements. Verifying your identity and confirming you meet our rental requirements. Facilitating Woolwich vehicle collection and return processes. Collecting payments and managing deposits and charges.
• Woolwich Customer Communication (Legitimate Interest/Contract Performance):
  • Sending Woolwich booking confirmations, schedule updates, and important rental details. Handling your inquiries and offering customer support. Notifying you of changes to Woolwich services or policies.
• Marketing (Consent/Legitimate Interest) - Woolwich:
  • Sending promotional offers, newsletters, and service updates where you have consented or where Woolwich has a legitimate interest. You can opt out at any time.
• Woolwich Operations (Legitimate Interest):
  • Analyzing website usage to improve the Woolwich user experience and site functionality. Conducting research to optimize our vehicle fleet and services.
• Woolwich Compliance (Legal Obligation):
  • Meeting legal, regulatory and tax obligations. Preventing fraud and maintaining service security. Resolving disputes and enforcing Woolwich terms and conditions.

3. Information Disclosure

Woolwich may share your personal information with:

• Woolwich Providers: Third-party companies that assist Woolwich in delivering services, such as payment processors, IT support providers, and maintenance services. These providers are contractually required to protect your data.

Woolwich does not sell your personal information to third parties for marketing purposes.

4. Woolwich Security

Woolwich implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage can be guaranteed to be completely secure.

5. Information Retention

Woolwich retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting or reporting requirements. Retention periods vary by the type of information and the processing context.

6. Your Rights at Woolwich

Under UK data protection law, Woolwich confirms you have the following rights:

• Right to Access: Request a copy of the personal information Woolwich holds about you.

To exercise these rights, please contact Woolwich using the details below.

7. Cookies and Analytics

Woolwich’s website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Woolwich Policy Updates

Woolwich may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Woolwich encourages you to review this policy regularly.

9. Contact Woolwich

For queries concerning this Privacy Policy or our data practices, please contact Woolwich: